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FAQs

How long does it take for a transfer to go through?

Transfer times vary depending on the destination and the chosen transfer method. Typically, transfers can take anywhere from a few minutes to one or a few business days.

What are the fees associated with sending money?

Our fees are transparent and based on factors such as the transfer amount, destination, and chosen transfer method. You can view the fees involved using our convertor tool.

In case of refund, how long do I have to wait till it is done?

Refund is always processed as soon as you request it.

Can I receive USD via Ecocash or Innbucks?

Yes! Share your details with us, however, fees charged by Ecocash or Innbucks are on you.

How can I fund my transfers to supported countries from Zimbabwe?

Drop off USD cash at Subsnmo Opposite Joina City in Harare Zimbabwe. Alternatively, send your USD via Ecocash, Agent No. 027615 Avcorp Investment. You'll get a receipt and your transfer is done immediately.

Can I track my transfer?

Yes, you can track your transfer using our online platform or mobile app. Simply log in to your account to check the status of your transfer in real-time.

Can I pick up cash outside of Harare city?

Unfortunately, currently, you can only pick up cash within Harare city from Subsnmo Opposite Joina City or other agents we may advise you to visit within Harare city. Alternatively, you can use Ecocash or Innbucks payment methods either to fund your transfer or to receive payments.

What currencies can I send or receive?

Seamless supports USD, Thai Baht (THB), GBP, South African Rand (ZAR), and Chinese RMB (CNY) for both sending and receiving money. You can find the list of supported currencies on our currency converter tool on this website by clicking the 'send now' or exchange button.

Are there any limits on how much money I can send?

Yes, there may be limits on the amount of money you can send per transaction. These limits are in place to comply with regulations and ensure security. Please contact our customer support team, and we'll do our best to help.

Is it safe to send money through Seamless?

Absolutely. We use advanced security measures to protect your personal and financial information. Additionally, we comply with all relevant regulations to ensure the safety and security of your transfers.

What happens if there's an issue with my transfer?

If you encounter any issues with your transfer, our customer support team is here to help. You can reach out to us via phone, email, WhatsApp, WeChat, LINE, or live chat provided on our website, and we'll work to resolve the issue promptly.

Do I need to provide identification to send or receive money?

Sometimes yes, for security and regulatory purposes, we require customers to provide identification when sending or receiving money. This helps us verify your identity and ensure the safety of your transactions.

Can I cancel or modify a transfer after it's been initiated?

In most cases, once a transfer has been initiated, it cannot be canceled or modified. However, if you need assistance with a transfer, please contact our customer support team, and we'll do our best to help.

Do you offer any promotions or discounts for frequent users?

Yes, we periodically offer promotions and discounts to our customers, including frequent users. Be sure to check our website for the latest promotions and offers.